Privacy Policies
Opt-in Subscriptions Privacy policy
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you subscribe to receive emails from us.
1. Information we collect: When you subscribe to our email updates, we may collect the following information:
- Your full name
- Your email address
2. Use of your information: We use the information you provide to send you updates, news, offers, and other relevant content related to One Life Adventures. Your personal information will not be shared or sold to third parties for marketing purposes.
3. Email marketing communications: By subscribing to our email updates, you consent to receive email marketing communications from One Life Adventures. These communications may include promotional content, special offers, travel information, and updates about our products and services.
4. Unsubscribe and opt-out: You have the right to opt-out of receiving our email marketing communications at any time. You can do this by clicking the “unsubscribe” link at the bottom of any marketing email we send you. Once unsubscribed, you will no longer receive marketing emails from us, but we may still send you non-promotional emails, such as transactional messages related to your account or bookings.
5. Third-party service providers: We may use third-party service providers to assist us in managing and delivering our email communications. These service providers are contractually obligated to keep your information secure and confidential and are not permitted to use your information for any other purpose.
6. Legal disclosure: We may disclose your personal information if required by law, court order, or governmental regulation, or if we believe that such action is necessary to protect the rights, property, or safety of One Life Adventures, our employees, or others.
7. Data security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no data transmission or storage system can be guaranteed to be 100% secure.
8. Children’s privacy: Our email subscription is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 years old. If you believe that a child under 13 may have provided us with their information, please contact us immediately, and we will take steps to delete it.
9. Changes to this policy: We may update this Email Subscription Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact us: If you have any questions or concerns about our Email Subscription Privacy Policy, please don’t hesitate to contact us.
Thank you for being a part of the One Life Adventures community. We appreciate your support and look forward to sharing exciting updates and experiences with you.
Cookie Collection Privacy Policy
1. Introduction
Welcome to One Life Adventures (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect your personal information, including through the use of cookies and similar technologies. By using our website and services, you consent to the practices described in this policy.
2. What are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience. Cookies enable websites to recognize your device and remember certain information about your visit.
3. How We Use Cookies
We use cookies and similar technologies for various purposes, including:
- Authentication: Cookies help us recognize you and keep you logged in as you navigate through our website.
- Preferences: We use cookies to remember your preferences and settings, such as language preferences and location.
- Analytics: Cookies help us gather information about how you use our website, such as which pages you visit and how long you spend on them. This information helps us improve our website and services.
- Marketing and Advertising: We may use cookies to deliver personalized advertisements and promotional content based on your interests and browsing behavior.
4. Types of Cookies We Use
- Session Cookies: These cookies are temporary and are deleted from your device once you close your browser.
- Persistent Cookies: These cookies remain on your device for a set period, even after you close your browser.
- First-party Cookies: These cookies are set by us and are used exclusively by our website.
- Third-party Cookies: These cookies are set by third-party services we use, such as analytics and advertising providers.
5. Your Cookie Choices
Most web browsers are set to accept cookies by default. However, you can usually modify your browser settings to block cookies or alert you when cookies are being sent. Please note that blocking cookies may affect the functionality of our website.
You can also manage your cookie preferences for our website through our Cookie Consent Banner.
6. Your Consent
By using our website, you consent to the use of cookies as described in this Privacy Policy.
7. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be effective when we post the revised policy on our website.
8. Contact Us
If you have any questions or concerns about our Cookie Collection Privacy Policy, please contact us.
Live Chat Privacy Policy
Purpose of Data Collection
Our live chat feature is used to provide customer support, respond to enquiries, and enhance the user experience on our website. The information collected during a chat session is used strictly for these purposes.
Data Controller
One Life Adventures is the data controller for information collected through live chat and is responsible for the collection, use, and protection of this data.
Types of Data Collected
Depending on the interaction, we may collect:
- Name
- Email address (if provided)
- IP address
- Chat content and messages
- Technical information needed to maintain the chat session (such as cookies)
Legal Basis for Processing (for GDPR-regulated users)
We process this data under the following legal bases:
- Legitimate Interests: delivering customer service and maintaining chat functionality
- Consent: when you voluntarily provide personal information or opt into marketing communications
Data Storage, Security & Transfers
Live chat data is securely stored using industry-standard safeguards to prevent unauthorised access, disclosure, or alteration.
Data may be transferred and stored in countries outside your own. Where required, we rely on approved international data transfer mechanisms (such as standard contractual clauses).
Third-Party Service Providers
We use third-party tools to operate our live chat. These providers process data on our behalf and may store information on their servers.
Our current provider: HubSpot
For more information, please review HubSpot’s Privacy Policy.
Use of Data
We may use the information collected through live chat to:
- Provide support and respond to enquiries
- Improve our services and website functionality
- Review chat transcripts for quality assurance
- Send updates or marketing materials if you have provided explicit consent
We do not sell or share your personal information for profit.
Data Retention
We retain chat data only as long as required to fulfil the purposes stated above or comply with legal obligations. Specific retention periods vary depending on the type of data.
User Rights
Depending on your region, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time (for consent-based activities)
To exercise any of these rights, please contact us using the channels provided in our main Privacy Policy.
Automated Decision-Making
We do not use automated decision-making or profiling within live chat interactions.
This Live Chat Privacy Policy section forms part of our full Privacy Policy. Continued use of our website and live chat feature indicates your acceptance of these terms.