FAQs

Do I have to have insurance to come on tour?
Click here to get insurance

Travel insurance on all One Life Adventures trips is compulsory and we will check it on tour, if you do not have travel insurance when you arrive on your tour you will not be able to continue without purchasing it.

Do you offer discounts for return customers?

We definitely do! If you’ve been on tour with us already, you will become part of the One Life Tribe where you have access to tour discounts for you and a friend. You’ll also get a discount on all One Life merch. The discount amount depends on how many tours you’ve done. To find out more, and to see if you’re eligible visit one VIP page here.

 

I paid a deposit already, but when is the full balance due for my tour?

The full balance is due 60 days prior to departure.

 

Can I pay the rest of my balance in chunks or does it have to be all at once?

Absolutely! You can pay in any installment amounts you like, provided that the full balance is paid no later than 60 days prior to departure.

 

I’ve paid my deposit already and want to make another payment – is there a portal I can log in to to do this?

Simply send us your booking reference and the amount you would like to pay to enquiries@onelifeadventures.com.au and we can send you a payment link for the exact amount!

 

Can I pay the rest of my trip off using a different card to the one I used for my deposit?

You definitely can, just let us know how much you want to pay and send us your booking reference to enquiries@onelifeadventures.com.au and we’ll send you a payment link, from there you can pay with any card you like.

 

Are rooms single sex or mixed on tour?

We cannot guarantee single sex rooming arrangements in multi-share accommodation, but twin share rooms will always be single sex.

 

Are you ATOL/ABTA protected?

We are not ATOL or ABTA protected but you can find our business registration in the ABN registry.

 

Can I pay in a different currency to AUD?

Yes, when checking out you can select the different currency options to see the amount you’ll be charged. Our Australian price will remain the same but bear in mind that different currencies will fluctuate according to exchange rates.

 

How big are your group sizes?

Our groups are capped at 22 people maximum.

 

Do you offer discounts for return customers?

We definitely do! If you’ve been on tour with us already, you’re entitled to 10% off of your next trip which can be redeemed on our website by using a personalised promo code. Just send us details of the last trip you went on and the trip you’re booking onto so we can create a code for you.

 

Do you have an age limit on your tours?

Anyone above 18 years old is welcome on our trips! Some of the tours are more active than others (i.e. there can be a lot of walking in Japan and there’s some hiking opportunities in Sri Lanka and Indonesia) but as long as you’re fit and able to participate in the activities then we’d love to have you.

 

What’s the general age range on your tours?

Most of our guests come from all over the world and are a mix of ages. To take part in our tours you must be over the age of 18, but we don’t have an upper age limit. While most of our guests are aged between 21-35 years old, we are happy for any age to join our tours if they want to experience our adventurous “flashpacking” style of travel. Our tours are perfect for people of different ages and backgrounds to share travel experiences with like-minded fellow travellers.

 

When do we get added to groups with the other people on our trip?

You’ll receive welcome information and be able to join your tour groups around 2 weeks prior to your trip. In the meantime you can join the One Life community page on Facebook to chat to other travellers that have been or are going on tours with us, just search One Life Adventurers on Facebook!

 

How much of a deposit is required to book onto the tour?

We require non-refundable deposits of $300 – $500 AUD to secure your place on a tour.

 

Are flights included in the tour price?

International flights are not included in the price of the tour, however some tours include domestic flights – such as the Philippines or India tours.

 

Do you offer private, personalised itineraries?

We do not offer private tours, if you’d like to take a look at the itineraries for the tours we offer you can check them out from our Homepage

I’m from (insert country) and I would like to go on a tour with a diverse range of nationalities, what kind of nationalities do you get on tour?

We have a very diverse range of nationalities on all our tours! We have many travellers from the UK and Australia, but also from the US, Canada, South America, New Zealand and from all over Europe. You’ll be sure to meet tons of new friends from different backgrounds.

 

I need to store medication in a fridge on tour (insulin, etc.) can I do this?

Please reach out to us at enquiries@onelifeadventures.com.au to confirm that this request can be accommodated on the tour you are booking onto.

 

Can you book me accommodation pre or post tour?

If you haven’t booked yet, you can add extra nights of accommodation for all tours at checkout. If you already booked through our website just send us an email and we can add it onto your booking & send a payment link, if you booked through an agent then please contact them and they can arrange it for you.

 

What time do tours start?

All tours start in the evening with the welcome dinner, as such we recommend to arrive no later than the afternoon of day 1 so you don’t miss it. However, if you do arrive late in the evening it’s absolutely fine, you can just meet the group at the starting accommodation.

 

Do I need vaccinations to come on tour?

Vaccinations are not compulsory to take part in our trips, but we highly recommend you speak with your GP prior to travelling and follow their advice.

 

Do you get many single person travellers come on your tour?

Yes! In fact a lot of our customers are single travellers, so it’s a great way to meet new people. Most of our guests are solo travellers

These are the Terms and Conditions which will apply to your booking. Please read them carefully as you will be bound by them.

These Terms and Conditions govern the relationship between you and One Life Adventures Limited “the Company”. By booking a trip, you agree to be bound by these Terms and Conditions that outline, among other things, the cancellation policy and certain limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.

1. THE CONTRACT
All persons wishing to make a booking have carefully read and understood the Terms and Conditions that follow. By making a booking with the Company or its Agents, you accept on behalf of yourself and all those named on the booking including minors and persons under a disability to be bound by these Terms and Conditions. A booking is accepted and becomes a definite only from the date when the Company sends a confirmation invoice or email. It is at this point that a contract between the Company and the Client comes into existence . Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease brochure prices. The Company or their agents reserve the right to decline any booking at the discretion. The person or persons named on the booking are hereafter referred to as the “Client ”. All bookings are made with the Company, which sells the tours described in this brochure and or through its “Agents ” who sell the Company’s tours
through an agreement with the Company. An Independent Trip is defined as booking anything included in the Independent and Tailor Made brochure. These Terms and Conditions shall constitute the entire agreement between the Company and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than a s expressed he r e in. The service to be provided is/are the tour(s) referred to in the booking confirmation. Conditions of Carriage : All persons wishing to make a booking including any carriage by sea have carefully read and understood these Terms and Conditions, and the Expedition Ticket/Conditions of Carriage . Carriage by road or by sea is subject to the Company’s conditions of carriage that are available on request and are expressly incorporated into this
Contract.

2. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS
The Client must notify the Company in writing during the process of booking of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel and or any medical condition. Failure to notify the Company may result in the Client being refused travel. Failures to notify the Company of any such condition that results in cancellation will have full cancellation fees to the Client. Some trips may be unsuitable for Clients due to age, mobility, disability, pregnancy or physical or mental conditions. It is the Client’s responsibility to check prior to booking. The Company may refuse to carry pregnant women over 24 weeks or Clients with certain conditions. The Company is not required to provide any special facilities unless it has agreed to do so in writing. The Company will do its best to meet Clients special requests including dietary, but such requests do not form part of the Contract and therefore the Company is not livable for not providing these requests. Medical facilities vary from country to country and the Company makes no representations and give s
no warranties in relation to the standard of such treatment.

3. DEPOSITS
At time of booking a non-refundable deposit of between AUD$200-$500 depending on the tour per person per tour is due. If booking is made 60 days or less prior to departure, full payment is due. The non-refundable deposit and medical form, if applicable, should be sent to the Company or its Agent.

Credit Card Charges: The Company is not responsible for any charges applied to credit card transactions and will not refund or return any fees charged by third parties and incurred during the transaction of the tour cost. The deposit is non-refunable in all circumstances and the Company shall retain the non-refundable deposit in all instances.

4. CANCELLATION OF A TOUR BY THE CLIENT
Any cancellation by a Client must be made in writing and be acknowledged by the Company in
writing. The date on which the request to cancel is received by the Company or its Agents will
determine the cancellation fees applicable.

The cancellation fees are expressed hereafter as a percentage of the total tour price factoring any discounts or amendments to the retail price, excluding insurance. For example if a Client booked a product at a discounted rate, the cancellation fees shall be applied to that discounted rate, not the full RRP.

(i) Cancellation 60 days or more before departure : Deposit held by the Company.
ii) Cancellation 59-30 days before departure : 50% of cost of services booked including initial deposit
iii) Cancellation less than 30 days before departure : 100% of cost of services booked

Cancellation of Arrival Transfers, Pre and/or Post Night Accommodations and single supplement: The same conditions as stated in the above section 4 i, ii, & iii shall apply. Note that any date changes within 60 days prior to departure shall be viewed by the Company as a cancellation of that date and shall attract the same cancellation terms stated in the above section 4.

5. CANCELLATION OF A TOUR BY THE COMPANY
The Company reserves the right to cancel any trip due to unusual or unforeseen circumstances outside the Company’s control. When a tour is cancelled by the Company the Client can either: (i) take a substitute tour of equivalent or superior quality if the Company is able to offer such a substitute; or
(ii) take a substitute tour of lower quality if the Company is able to offer one and to recover from the Company the difference in price between the price of the tour originally purchased and that of the substitute tour; or
(iii) to have a full refund of all monies paid (apart from the deposit) under the contract as soon as possible. The deposit will be retained by the Company and can be used to make a new booking in the 12 months following the date on which the cancellation was received by the Company

The Company is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as (but not limited to) visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. If the Client is offered a refund but requests an alternative tour of a higher value than that originally booked, then the Client must pay the difference in price.

6. UNUSED SERVICES
There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination/departure from the tour, i.e . sickness, the death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily. This also applies if the Client opts out of certain activities during the tour then they shall receive no form of refund or substitute for said activity or component.

7. PRICES AND SURCHARGES
The price of the tours published may go up or down from the time of publication. The Company
recommends that the Client finds out the most up to date price of their tours including the costs of any other service provided by the Company at the time of making their booking. The Company reserves the right to increase tour price after the holiday has been booked but will not do so any later than 30 days before the departure date stipulated. After a Confirmation has been issued any increase to the tour price will be a s the result of changes in an increase in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as l landing taxes or embarkation or disembarkation fees at ports and airport charges, including any currency fluctuations.

8. FLEXIBILITY
The Client understands and acknowledges the nature of this type of travel requires considerable
flexibility and should allow for reasonable alterations by the Company. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances or any other reason whatsoever.

9. CHANGES
Changes made by the Company: While the Company will endeavour to operate all tours as
advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by the Company. If the Company makes a major change the Company will inform the Client as soon as reasonably possible if there is sufficient time before departures . Where the Company has to make a major change to the Client’s holiday before departure in these circumstances the Company will notify the Client as quickly as possible so that the Client can take the decision:

(i) whether to withdraw from the contract without penalty; or
(ii) to accept the change and proceed with the holiday.

10. ACCEPTANCE OF RISK
The Client acknowledges that the nature of the tour is adventurous and may involve a significant
amount of personal risk. The Client hereby assumes all such risk and does hereby release the
Company from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. Prior to tour commencement, the Client may be asked to sign a participation form, with the following wording:

“I understand traveling with One Life Adventures may involve risks ( and rewards) above and beyond those encountered on a more conventional holiday, and that I am undertaking an adventure trip with inherent dangers. I understand I am traveling to geographical areas where , amongst other things, the standard of accommodation, transport, safety, hygiene , cleanliness, medical facilities, telecommunications and infrastructure development may not be of the standard I am used to at home or would find on conventional holidays. I have read and understood the One Life Adventures Trip Details for this trip I am undertaking and have provided details of any pre-existing medical conditions I may have to One Life Adventures representatives. I accept these risks and obligations and I fully assume the risks of travel.

Optional Activities: I understand during my trip there may be opportunities to undertake
activities, which do not form part of the itinerary. I understand One Life Adventures makes no
representations about the safety or quality of the activity, or the standard of the independent operator running it. I also understand One Life Adventures is in no way responsible for my safety should I elect to enter into such optional activities. With full knowledge of the above , I may still elect to partake in the activity, and if I do so, I assume full responsibility for any risks involved, and the waiver and release of the Releases Set out in the foregoing paragraph shall apply to such optional activities. ”Hotels, shuttle services or other elements of a Package or Cruise will be arranged by the Company with local suppliers, who may themselves engage the services of local operators and/or subcontractors. Standards of hygiene , accommodation and transport in some areas where excursions take place are often lower than comparable standards in your home country. The Company will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable
and are expressly incorporated into the Contract. The s e may limit or exclude liability of the supplier. The liability of the Company will not exceed that of any supplier. Local laws and regulations of the relevant country will be relevant in assessing performance of the services of any supplier. In the event of a complaint by a Client, this Contract will be regarded as having been performed if local laws and regulations relating to those services have been satisfied, even if the laws of Australian law have not been met.

11. AUTHORITY ON TOUR
At all times the decision of the Company’s tour leader or representative will be final on all matters likely to endanger the safety and wellbeing of the tour. By booking with the Company, the Client agrees to abide by the authority of the tour leader or Company representative . The Client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of all countries visited. If the Client is affected by any condition, medical or otherwise, that might affect other people’s enjoyment of the tour, the Client must advise One Life Adventures at the time of booking. Should the Client fail to comply with the above or commit any illegal action when on the tour or, in in the opinion of the tour leader, the Client’s behaviour is causing or is likely to cause danger, distress or annoyance to others the Company may terminate that Client’s travel arrangements without any liability on the Company’s part
and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements.

12. TRAVEL DOCUMENTS
( a ) The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (passport must be valid 6 months past the return date), all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the tour, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by the Company regarding visas, vaccinations, climate , clothing, baggage , special equipment, etc. is purely advisory, provided as a courtesy to the Client, and the Company is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.

13. FACTORS OUTSIDE THE COMPANY’S CONTROL (FORCE MAJEURE)
The Company shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Company’s failure to commence , perform and/ or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by an Act of God, war or war like operations, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, pandemics, however and wheresoever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of the Company the consequences of which could not have be en avoided even if all due care had been exercised; or an event which the Company or the supplier of services, even with all due care, could not foresee.

14. INSURANCE
It is mandatory that all Clients obtain travel insurance with a minimum medical coverage of
US$200,000 (or equivalent in the Client’s home currency) while travelling with the Company and this insurance must cover personal injury and emergency medical expenses. Clients must be able to provide proof of Insurance purchase and adequate coverage as per the required amounts above if requested by the group Leader or Company Representative. It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other
expenses that might arise as a result of loss, damage , injury, delay or inconvenience occurring to the Client. The Company shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a vessel, train, bus, or other mode of transportation, publicly owned or operated by the Company or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. The Company cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by the Company such as hotels, hostels, home stays, camps, vessels, expedition vehicles, or any other mode of transport.

15. DISCOUNTS & PROMOTIONS
All discounts and reduced pricing are applied at the Company’s discretion. From time-to-time the Company may offer reduced pricing on selected tours. The reduced pricing applies strictly to new bookings, and bookings that have already provided deposit are locked into their original price and are not entitled to the reduced pricing.

16. CLAIMS AND COMPLAINTS
If a Client has a complaint against the Company, the Client must first inform the tour leader at the earliest opportunity to allow the grievance to be rectified. If satisfaction is not reached, contact the Company representative or local Office Manager whilst on tour in order that the Company is provided the opportunity to rectify the matter. Failure to indicate dissatisfaction whilst on tour will result in the Client’s ability to claim compensation from the Company being extinguished or at least reduced. If satisfaction is still not reached through these means on tour then any further complaint must be put in writing to the Company via its Agents or directly to One Life Adventures Limited at www.onelifeadventures.com

17. OPTIONAL EXTRAS
Optional extras do not form part of the tour or contract. It is understood and accepted by the Client that any assistance given by the tour leader or representative in arranging optional extras does not render the Company liable for optional extras. Accordingly, the Client hereby releases the Company from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products. The Client acknowledges that the cost of the tour does not include insurance, and that the Client is required to obtain separate cover age at an additional cost. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken.

18. LIABILITY
The Company is not responsible for any improper or non-performance of any services forming part of the Package which are wholly attributable to the fault of the passenger, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of the Company and/or the relevant supplier, the consequences of which could not have be en avoided even if all due care had been exercised including (but not limited to) an event of force majeure; or any event which the Company and/or the relevant supplier could not even with all due care have foreseen or forestalled.

In the event that the Company is responsible for any death, injury or illness caused by the negligent acts and/or omissions of its suppliers of services which form part of the Package then the Company limits its liability, where applicable by the International Conventions.
Notwithstanding anything to the contrary elsewhere in these Booking Conditions, the Company shall not in any circumstances be liable to Clients for any loss or anticipated loss of profit, loss of revenue , loss of use , loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature . For claims not involving personal injury, death or illness or which are not subject to the Conventions referred to above , any liability the Company may incur for the negligent acts and/or omissions of its suppliers shall be limited to a maximum of the price which the Client paid for the Contract not including insurance premiums and administration charges. Where this relates to loss of and/or damage to luggage and/or other personal possessions then the Company’s liability will not exceed AUD$850. The Company will not at any time be liable for any loss of or damage to valuables of any nature.

19. SEVERABILITY
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.

20. SUCCESSORS AND ASSIGNS
These Terms and Conditions shall insure to the benefit of and be binding upon the Company and the Client and their respective heirs, legal personal representatives, successors and assigns.

21. APPLICABLE LAW
The Terms and Conditions and Conditions of Carriage including all matters arising from it are
subject to Australian Law and the exclusive jurisdiction of the Courts of Australia

VISA INFORMATION

It is up to you to organise your own visas (if required) for the trip. Most nationalities are allowed to enter the Philippines without visas for a stay not exceeding twenty-one (21) days for tourism. We recommend that you go to this Philippines Immigration website for the most up-to-date information regarding Filipino tourism visas.

 

TRAVEL INSURANCE

Click here to get insurance

Travel insurance on all One Life Adventures trips is compulsory. Our group leader will be taking care of you from the moment you arrive, though things can happen which are out of our control. This is why we require everyone who travels with us to have their own travel insurance by the time they depart for the trip. You will have a much more enjoyable trip knowing that you are covered no matter what happens! When you are choosing your insurance policy, it’s important to make sure it covers the following things:

• Adventure activities included in the tour
• Medical expenses
• Personal belongings (in cases of lost luggage or theft)
• Missed flights

VISA INFORMATION

You will always need a visa to visit Sri Lanka and it must be organised before you arrive. Sri Lanka tourist visa charges USD $30 per person for NON SAARC countries & USD $15 for SAARC countries, can be obtained directly via this Sri Lanka Visa site. Payments can be done easily online and you’ll receive confirmation within 48hrs. Easy! Just remember – your passport has to be valid for at least six months from the day of arrival. You will also need to have proof of onward travel (flight tickets out of the country).

 

TRAVEL INSURANCE

Click here to get insurance

Travel insurance on all One Life Adventures trips is compulsory. Our group leader will be taking care of you from the moment you arrive, though things can happen which are out of our control. This is why we require everyone who travels with us to have their own travel insurance by the time they depart for the trip. You will have a much more enjoyable trip knowing that you are covered no matter what happens! When you are choosing your insurance policy, it’s important to make sure it covers the following things:

• Adventure activities included in the tour
• Medical expenses
• Personal belongings (in cases of lost luggage or theft)
• Missed flights

We advise you to check with your local Sri Lankan consulate or embassy to get the most up-to-date conditions. One Life Adventures cannot apply for your visa for you, so please make sure you have sorted it by the time you arrive!

During your visa application process, you will be required to name the first location of your stay in Sri Lanka and their contact details. This location is:

Beacon Beach Hotel, Negombo

VISA INFORMATION

We advise checking with your governments travel website for up to date information. However, most countries are issued a 90 day visa on arrival. Although, you do need to show proof of onward travel from Japan to be allowed to board your inbound flight.

TRAVEL INSURANCE

Click here to get insurance

Travel insurance on all One Life Adventures trips is compulsory. Our group leader will be taking care of you from the moment you arrive, though things can happen which are out of our control. This is why we require everyone who travels with us to have their own travel insurance by the time they depart for the trip. You will have a much more enjoyable trip knowing that you are covered no matter what happens! When you are choosing your insurance policy, it’s important to make sure it covers the following things:

• Adventure activities included in the tour
• Medical expenses
• Personal belongings (in cases of lost luggage or theft)
• Missed flights

We advise you to check with your local Japanese consulate or embassy to get the most up-to-date details.

VISA INFORMATION

Most visitors to Indonesia will obtain a free tourist visa on arrival, this will last for 30 days and you do not need to organize it before you arrive. However, you should check with your local consulate or embassy for the most up-to-date information regarding your country of origin.

 

VISA INFORMATION

Most visitors to India can apply for an e-visa online prior to arriving in India, however this is heavily dependent on your country – you should always check with your local consulate or embassy for the most up-to-date information regarding your country of origin. You can use Indian Visa Online to apply.

 

Note: You must apply for this e-visa before you begin your journey to India. You will also need an onwards travel ticket showing your exit from the country and you must have this along with your e-visa printed out upon arrival.

 

TRAVEL INSURANCE

Click here to get insurance

Travel insurance on all One Life Adventures trips is compulsory and we will check it on tour, if you do not have travel insurance when you arrive on your tour you will not be able to continue without purchasing it. Our group leader will be taking care of you from the moment you arrive, though things can happen which are out of our control. This is why we require everyone who travels with us to have their own travel insurance by the time they depart for the trip. You will have a much more enjoyable trip knowing that you are covered no matter what happens! When you are choosing your insurance policy, it’s important to make sure it covers the following things:

• Adventure activities included in the tour
• Medical expenses
• Personal belongings (in cases of lost luggage or theft)
• Missed flights